Communicate . Collect . Comply & Community

Michael Smith
Director of Collection Operations

Michael Smith Director of Collection Operations
Employed with Professional Recovery Consultants, Inc.
since 1988

Experience/Education/Training:

  • Attended North Carolina State University;
  • 30 years of collection experience with 20 years of experience managing collection professionals;
  • Surpassed $100,000 in Agency fees for 12 straight years while doing collections;
  • Association of Credit and Collection Professionals (ACA) certified Professional Collection Specialist
  • Association of Credit and Collection Professionals (ACA) certified collection agency supervisor;
  • Association of Credit and Collection Professionals (ACA) certified Higher Education Collection Practices Specialist
  • Association of Credit and Collection Professionals (ACA) International Collection Scholar
  • Attends or subscribes to all ACA seminars and conventions in an effort to gain additional insight and knowledge of the collection industry;
  • Has been Director of Operations since 2000 and has helped create a 400% increase in revenue since that time;
  • Member of Vistage International Key Group, which is an international organization of CEOs;

Affiliations Audits & Achievements