- BSBA in Healthcare Management and Marketing, Appalachian State University;
- Longtime memberships in: the American Association of Healthcare Administrative Management (AAHAM), President Carolina AAHAM 2010-2011; the Healthcare Financial Management Association (HFMA), Founders Medal of Honor Recipient 2008; Yerger Award Recipient for Excellence in Education 2013;
- 5 years as Senior Account Executive at Acryness, Inc.;
- 2 years as a Revenue Cycle Consultant;
- 22 years as Director of Revenue Cycle at Appalachian Regional Healthcare System;
- 29 years’ experience in motivational and educational speaking, writing, and coaching for the healthcare industry.