Last week a United States district court judge ruled that a company did not violate the Telephone Consumer Protection Act (TCPA) by making calls to a number that was assigned to VoIP because the consumer plaintiff was not charged for the calls. The case is Klein v. Commerce Energy, Inc., (Case No. 14-105, U.S. District Court, W.D. Pa. June 21, 2017). (Source InsideARM.)
As technology brings us more and more ways to get in touch and stay in touch with each other, you would think the Collection industry would be more robust than ever! Not so fast! With every new advancement in communication—whether it be email, text, or VoIP, a new set of challenges arises. Security and Compliance are at the forefront of these challenges. How can we keep our client’s data and their consumers’ data safe? How can we maintain compliance with laws that don’t specifically speak to this? It is a challenging and winding path through uncharted territory, as in the case above. So, how does PRC stay on the “safe side” and still ensure maximum collections? Easy — we stay busy!
PRC makes it a point to stay on top of the court cases that impact our industry. Court findings can incite real discussion to accomplish change within our industry. Staying in touch with our legislators and attending industry conferences and workshops is vital to being an advocate for real change. Our Compliance Officer, Elizabeth Benefield, travels to Washington D.C. annually for a Legislative Conference organized by the ACA. During that event, Collection Agencies can have a real audience with representatives and make our voices heard to dispel myth after myth and bring about change to decades-old laws and regulations that need refinement and more specificity. Read about her recent Legislative Day here.