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Robocalls and Spoofing are Different: Proposed FCC Rules May Affect Collectors

January 30, 2019

Neighbor spoofing calls are annoying. You’ve no doubt received a few calls from a number that looks similar to yours with the same area code and prefix. If you answer, you find a spam or sales caller on the other end. 

But new rules proposed in North Carolina by Attorney General John Stein may hurt business owners. Stein filed a formal comment with the FCC to ask for new rules that would allow phone service providers to block illegal and unwanted calls. While we agree illegal calls and scammers should be shut down, business owners attempting to collect payment easily fall into the “unwanted” category — though they are necessary.

Collections and Robocalls

Technology has brought us a long way from the rotary telephone. Collection agencies and large companies often use dialing programs (robocalls) to make things easier and faster for their call teams.

Some legislation now under discussion at the federal level would also cause harm, mainly due to the way a “robocall” is defined: a call or text message made using equipment that makes a series of calls to stored telephone numbers, including telephone numbers stored on a list or to telephone numbers produced using a random or sequential number generator; or call made using an artificial or prerecorded voice.

We understand these calls are irritating, but the calls causing problems are already illegal.

PRC fully supports legislation to further reduce illegal activity and neighbor spoofing. We also advocate for the refinement of what is considered a robocall by the FCC. Using automated technology, call centers reduce their errors in manual calling, increase efficiency and productivity while providing greater returns to the clients we serve. Debt collection agencies provide a huge economic boost and generate returns that can sustain businesses and the economy at large.

If your business will be affected by these changes, reach out to the Attorney General’s office. If you have questions about collecting, contact us for help.

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