The experience patients have directly relates to a healthcare organization’s bottom line. That’s why Our Chief Client Officer John Cook started a podcast for healthcare administrators and staff members.
Collection is an ever-changing industry, thanks to technology and the ways in which we are regulated. In 2018, we expect multiple legislation and other changes.
Call-Blocking apps are becoming a big problem for AR and collection departments and agencies.
At this time of year the concept of giving thanks for who and what we have seems to have new meaning, new focus.
Most health systems are seeking to increase their self-pay collections because patient payments are increasingly important to them.
If a business struggles to collect customer bills and payments, the first thing we ask about is the payment policy.
A decision this year by the Second Circuit Court of Appeals has an impact on businesses and collectors who are communicating with delinquent consumers.
Calling on those who owe your company money can feel like a thankless job. Our quality control manager shares thoughts about how to reduce complaints.
Virtual reality payment negotiations? Yes, coming someday to your company’s collection department! At least, that’s one thing we previewed at this year’s ACA International Convention and Expo in Seattle.
A United States district court judge ruled that a company did not violate the Telephone Consumer Protection Act (TCPA) by making calls to a number that was assigned to VoIP.
Many agencies offer a “Client Portal” in which clients can log in and view their accounts. In some cases, these portals are difficult to use or pose security risks.
Business is looking up as Washington reinvents some of its regulatory agencies. One of our team members traveled to Washington last month for the ACA Washington Insights Convention.