It’s not that customers won’t pay their bills. They just may not want to talk to a debt collection approach agent.
Can you prove they owe you? Mortgage lenders have always faced debt validation challenges from both state and federal governments, but now this idea is spreading.
A few weeks ago, a bill was introduced in the U.S. House of Representatives that would exempt debt collectors from liability when leaving voice messages for debtors.
Our coverage has focused in part on the government’s evolving interpretation of the TCPA, and here are the latest FCC rules for debt collectors.
The Association of Credit and Collection Professionals (ACA International) recently commissioned Ernst & Young to take a closer look at the economic impact that third-party collectors have had.
While a cease-and-desist letter may stop calls about your debt, the fallout may end up harming a consumer more than helping.
While typically our blog posts contain original content, this recent article by Stephanie Eidelman on Forbes was too good not to share with our readers.
The leadership in our industry has produced a Blueprint for Change, which includes two significant changes to the Truth in Lending Act.
Now more than ever, the debt collection industry finds itself at a crossroads. Next month, collectors will begin to be regulated by the newly formed Consumer Protection Agency (CPA).
In the collection industry, we hear “no” (and much worse) so consistently, that it can be quite challenging to maintain the positive attitude needed for success.
Business supporting local community has always been important to PRC. This year our employees showed an even stronger commitment to helping those less fortunate.
Various reports have indicated that complaints to the FTC regarding debt collectors have risen from about 95,000 in 2007 to 119,000 in 2009.