by Greg Leaf
Assistant Director of Collection Operations
“Experience is a master teacher, even when it’s not our own.” ~Gina Greenlee
The ACA leadership convention is a conference unlike any other. It is attended by a small group of leaders and owners of some of the most forward-thinking, accomplished agencies in our nation with two primary objectives: to share our best ideas and to jointly discuss how to address our most pressing issues. The President-elect gives a state of the union update, and there is a motivational speaker, but aside from that, it is a roundtable discussion.
No PowerPoints. No vendor-sponsored messaging. No sales presentations. Just subject matter experts, often with decades of experience, sharing candidly what moved the needle for them the most in the past year and what challenges they see on the horizon. In an era of bursting inboxes, watered-down webinars, and a disproportionate ratio of data to information, this conference is vital, refreshing, and fruitful. In that spirit, I’ll get to the point of what the 2018 conference meant for us (and you) as we look forward.
All that being said, we’ve got a great deal to be excited about as we continue into 2018. We’ve got a strong, passionate, and empowered team making these ideas (and more) become a reality. What does that mean for you? Most obviously, superior results. We love what we do, and are in love with the process of getting better. Also, peace of mind and confidence that you are working with true professionals and leaders in our field. It starts at the top, with our President Geoff Miller, and it starts with a commitment to learning, leading, and sharing the knowledge of events like this that has permeated throughout our team.
In that spirit, as a final takeaway, our door is open to sharing knowledge and best practices with you. We love to talk shop, about what the current collection environment is, and what we think it could be. If you’re a current or prospective client and would like to talk through what this year looks like for you, we are here to answer the call.