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The Patient Experience Podcast

Ep. 6 – How to Provide Exceptional Patient Experience

Providing an outstanding patient experience each and every time is not easy, but studies show doing so has an impact on a hospital’sā€™ bottom line. Al Williams, a member of the Admission team at UNC Rex Hospital, recently impressed me with his care to family members during a hospitalization. The customer service he provided at intake was far above any I have ever experienced. His care set the standard that all other staff members continued. He shared his thoughts about his work.