This month, John is the one being interviewed. PRC President Geoff Miller asks John about what he learned from guests and from the show in 2019.
John also shares a look at 40 years in healthcare. With real examples, John shares some good — and some not so good — experiences patients have had. He talks about marketing, hospital culture and how it affects relationships, and more. And in one word, John shares the No. 1 main problem plaguing the patient experience.
Do you have a patient experience story to share or an idea for John to discuss on the show? Let us know by emailing jcook[at]prorecoveryinc.com.