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The Patient Experience Podcast

Ep. 16 – Creating Culture to Enhance the Patient Experience

Creating a vibrant company culture is a part of The Patient Experience. In this episode, we speak to Mary Emily Wood, who is the Communications Coordinator at Professional Recovery Consultants.

As part of her internal communications efforts, Mary Emily works to create a positive company culture — a challenge for those who work in the collections industry. She talks about the company’s By Change Not Chance (BCNC) Committee and other efforts to maintain a company culture based on values.

John Cook and Mary Emily Wood prepare in the podcast studio to record an episode of The Patient Experience.