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The Patient Experience Podcast

Ep. 14 – What Real Leadership Means in Healthcare Organizations

“We need to be on fire about change.” Creating change in your organization, turning it from good to great, requires you to change yourself first. A lot has been said about leadership, but in this episode, John offers some thoughts on what real leadership means, including:

  • Having a vision of where they want the team and organization to go
  • Being willing to admit mistakes and reconcile them
  • Affirming and supporting others
  • Being real enough to tell people when and how they need to improve

Listen to hear more.