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The Patient Experience Podcast

Ep. 11 – Collecting at a Hospital: Guiding Patients Through their Insurance Coverage

Many patients don’t know what to expect before they end up in the hospital. They may not have used their insurance before and feel surprised to find out the cost even with coverage. Collecting money for a hospital organization isn’t an easy job, but Wanda Taylor, director of the patient accounting with Cone Health, explains how they coordinate with consumers and advocate for them as they navigate healthcare finance.