Many agencies offer a “Client Portal” in which clients can log in and view their accounts. Such features are often useful for both the company and the client trying to pay a bill on time. To be offered a window to your accounts is great, but in an industry as personal as collections, isn’t a door much better? But in some cases, these portals are difficult to use or pose security risks. Here are a few considerations if your company is adding a client portal, also known as an extranet:
With any login system, there are security risks. Be sure to ask the IT people building your system as much as you can about how they manage security. You might also consider:
Making it easier for clients to pay bills is one good way to decrease your ARs. We hope these thoughts help your company if you are implementing or changing your client login system.
Of course, we want to mention that our Client Portal is a 100 percent interactive tool accessible to all of our clients, large and small. It is a secure, real-time door into the accounts you have here at PRC. If needed, our Chief Client Officer offers training on our system; most say it’s so user-friendly, training is not required!