The Patient Experience Podcast
The Patient Experience Podcast was conceived by PRC Chief Client Officer John Cook in 2016 to help healthcare executives understand the importance of a patient’s overall experience in the patient and family setting. The market is competitive, and the providers must make a patient’s interaction a positive one. This podcast will present situations as well as solutions.
In each episode, John will share knowledge and experience through discussions and interviews. His career in healthcare has spanned close to 40 years. John is a graduate of The Walker College of Business at Appalachian State University with a BSBA in Healthcare Management and Marketing.
Find episodes here on the website and on podcast platforms. Contact John at jcook[at]prorecoveryinc.com.
Ep. 2 – Providing Five-Star CompassionMonday, February 19th, 2018
Nursing is one of the most challenging jobs in the medical field because nurses are the ones on the front lines with the patient experience. We chat with Claire Cline about the challenges nurses face today to provide five-star compassion.
PRC Creates Podcast for Healthcare Administrators and EmployeesTuesday, January 30th, 2018
The experience patients have directly relates to a healthcare organization’s bottom line. That’s why Our Chief Client Officer John Cook started a podcast for healthcare administrators and staff members.