The Patient Experience Podcast
The Patient Experience Podcast was conceived by PRC Chief Client Officer John Cook in 2016 to help healthcare executives understand the importance of a patient’s overall experience in the patient and family setting. The market is competitive, and the providers must make a patient’s interaction a positive one. This podcast will present situations as well as solutions.
In each episode, John will share knowledge and experience through discussions and interviews. His career in healthcare has spanned close to 40 years. John is a graduate of The Walker College of Business at Appalachian State University with a BSBA in Healthcare Management and Marketing.
Find episodes here on the website and on podcast platforms. Contact John at jcook[at]prorecoveryinc.com.
Ep. 15 – Money Meets Humanity: How Revenue Cycle Can Play a Role in Overall CareFriday, March 15th, 2019
John’s first job was as a revenue cycle director at a hospital, an experience that taught him a lot about healthcare. He talks about what has changed, the interactions that make it better than average, and what revenue cycle directors can do to be proactive.
Ep. 11 – Collecting at a Hospital: Guiding Patients Through their Insurance CoverageWednesday, November 14th, 2018
People often feel surprised to see their hospital bills — even after insurance covers its portion. Wanda Taylor at Cone Health explains how they improve that part of the patient experience.