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Blog & News

Cybersecurity in the Age of Hackers Wednesday, July 11th, 2018

Make sure your collection agencies and other vendors obtain and maintain various certified processes and Certification Programs that assure your organization and your customers and citizens are protected from cyber threats.

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3 Easy Hacks for Increased Office Productivity Wednesday, March 21st, 2018

Hacks are the new buzzword these days, and we are up to our eyes in videos and tips about the latest and greatest hack for office productivity. But, what if cutting those hacks out was the best hack of all?

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Innovation Starts Here: an ACA Leadership Convention Reflection Wednesday, March 7th, 2018

The ACA leadership symposium is a conference unlike any other. It is attended by a small group of leaders and owners of some of the most forward-thinking, accomplished agencies in our nation with two primary objectives: to share our best ideas and to jointly discuss how to address our most pressing is

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Thank You from PRC! Tuesday, November 21st, 2017

At this time of year the concept of giving thanks for who and what we have seems to have new meaning, new focus.

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ACA Seattle: Takeaways for PRC Clients Monday, August 21st, 2017

Virtual reality payment negotiations? Yes, coming someday to your company’s collection department! At least, that’s one thing we previewed at this year’s ACA International Convention and Expo in Seattle.

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What to Expect in Collections in 2017 Monday, December 5th, 2016

Things are always changing in the collections industry. If your collections department is planning ahead for 2017, here are some federal and state legislative items to keep in mind.

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PRC is Thankful This Year Tuesday, November 15th, 2016

Thinking it would be nice and somewhat therapeutic, I decided to write about what I am thankful for from a personal and professional perspective and share it with you.

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How to Teach the Hospital Front Desk to Ask for Payment Thursday, March 24th, 2016

Hospital managers are doing everything they can to reduce accounts receivable and increase cash flow, necessary measures to keep hospitals in business to continue providing care. That’s why it’s crucial to teach the hospital front desk to ask for payment.

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5 Myths about Debt Collectors Tuesday, March 8th, 2016

Debt collectors are often seen as mean people, threatening you with all sorts of things in order to get you to pay your late bill. There are a lot of jokes about us, but here are five truths you should know.

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The Three Stages of a Debtor Tuesday, January 5th, 2016

The three stages of a debtor: Watch for these red flags so you know when your customer is in trouble and your account may not get paid.

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The #1 Collection Employee Training Mistake and How to Fix It Tuesday, October 13th, 2015

If your hospital or business is struggling to receive payments in an effective manner, you may need to revisit the root of the problem: basic training with your employees. Do this to ensure employees have been given proper instruction on how to and what to communicate with patients.

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PRC Named “Best Places to Work in Collections” Wednesday, September 30th, 2015

Professional Recovery Consultants is proud to announce it was recently selected as one of the Best Places to Work in Collections for 2015. PRC was given this honor by by insideARM, the leading independent news and information provider for the collections industry. This survey and award program was designed to identify, recognize and honor the … Continue reading “PRC Named “Best Places to Work in Collections””

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Hospital Cash Flow: Becoming Advocates Wednesday, August 12th, 2015

By John Cook As revenue cycle professionals we become frustrated with our inability to generate cash flow. How do we improve? A new perspective in our role is worth consideration. The patient must perceive us as advocates, champions, proponents who offer options and solutions. It all begins with us. Advocacy Tips

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How 501(r) Will Affect Your Nonprofit Hospital Wednesday, June 3rd, 2015

Lately, hospitals and collections agencies have been hearing a lot about Section 501(r). It’s a new section of the IRS code added by the Patient Protection and Affordable Care Act. Whom does it affect? The new requirements apply to 501(c)(3) organizations that operate one or more hospital facilities. Collection agencies aren’t affected, but it’s important … Continue reading “How 501(r) Will Affect Your Nonprofit Hospital”

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What’s the Answer, Today? Tuesday, April 14th, 2015

by John Cook, Chief Client Officer Over a year ago, with the publication of my e book, “The Six Million Dollar Question,” I posed the following On a scale of 0 to 10, how well do you communicate your patients’ payment responsibility?How would you answer that question, today? In talking with colleagues and clients about … Continue reading “What’s the Answer, Today?”

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What’s Ahead in 2015 Wednesday, December 10th, 2014

Looking Back on 2014. What’s Ahead in 2015? By: John Cook, Chief Client Officer I am a keeper of journals and notebooks to, hopefully, keep all of my workflow, schedule, notes and deadlines together. Around this time each year, I take time to review those notebooks, as I begin to plan for the new year. … Continue reading “What’s Ahead in 2015”

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Engage, Communicate, and Reach: Practical Tips for Patient Engagement Wednesday, October 8th, 2014

By: John Cook, Chief Client Officer, PRC, Inc. The Bottom Line Know what you want to accomplish in your patient encounter. Center on the resolution. Engage Greeting: The critical piece and the first impression A comfortable setting Meet people where they are. Everyone is different. Listen: Build boundaries as necessary. Clarify Communicate Their responsibility Your … Continue reading “Engage, Communicate, and Reach: Practical Tips for Patient Engagement”

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Healthcare Revenue Cycle Successes Wednesday, September 10th, 2014

In early May 2014, Revenue Cycle Professionals from across North Carolina met at Cone Health to network and discuss current issues. Many of the participants shared their healthcare revenue successes. Following is a synopsis of the discussion: 1. Providers are taking more opportunities to better communicate and inform their patient regarding patient responsibility. Financial counselors … Continue reading “Healthcare Revenue Cycle Successes”

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The Role of Patient Responsibility in Health Collections Wednesday, August 13th, 2014

By: John Cook, Chief Client Officer Healthcare providers are seeing increasing patient liabilities outside of the normal realm of self-pay accounts. Insured are facing higher deductibles, less coverage, and sometimes a larger balance after insurance has paid. I, for one, experienced shock when I received my first statement stating my responsibility. Some knowledge of what … Continue reading “The Role of Patient Responsibility in Health Collections”

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A Leader’s Commitment Wednesday, July 9th, 2014

By John Cook, Chief Client Officer A leader’s commitment: Faithfulness: Faithfulness is commitment to your job and role. I like to call it sticking to the mainspring. Punctuality: You expect your team to be on time; therefore, it is your responsibility to set the example. People may be waiting for an answer to a critical … Continue reading “A Leader’s Commitment”

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Healthcare Revenue: A Process Checklist Wednesday, June 11th, 2014

By John Cook, Chief Client Officer The rapidly changing atmosphere in healthcare revenue cycle requires a continual evaluation of current processes and discovery of where new processes need to be implemented. Here is what your colleagues and peers feel is critical, some defining questions to ask, and it serves as a valuable checklist: Is Pre-Encounter/Pre-Admission … Continue reading “Healthcare Revenue: A Process Checklist”

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Using Technology to Comply With TCPA Rules – Part 2 Monday, May 19th, 2014

To ensure compliance with federal and state regulations governing when soliciting and collections calls can be placed, software like Right Party Contact can have limiters placed on each target consumer to ensure that calls aren’t placed within time windows where such activity could net censure. Because regulations can vary so widely from state to state, … Continue reading “Using Technology to Comply With TCPA Rules – Part 2”

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Using Technology to Comply With TCPA Rules – Part 1 Thursday, April 24th, 2014

Although much about the nature of the collections business has changed over the history of modern finance, process control and staff monitoring remain critical elements of the collections industry. Proper process control doesn’t just eliminate the possibility of suffering regulatory penalties for violations of laws such as the Telephone Consumer Protection Act of 1991 (TCPA)—it … Continue reading “Using Technology to Comply With TCPA Rules – Part 1”

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Lead from Everywhere Thursday, April 17th, 2014

You lead from everywhere … Engaging with your team, creating a firestorm of excitement. You lead from everywhere … Affirming, becoming an advocate for other’s success. You lead from everywhere … Influencing, making good things happen. We are not only called to be leaders, but it is expected of us. Responsible Accountable Accessible Doing the … Continue reading “Lead from Everywhere”

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New Regulations on the Horizon from the Consumer Financial Protection Bureau Friday, February 28th, 2014

The creation of the Consumer Financial Protection Bureau (CFPB) has changed the landscape for debt collection agencies in many ways since its inception. The CFPB has the authority to institute new rules in accordance with the Fair Debt Collection Practices Act of 1977 (FDCPA) as a means of preventing and penalizing unfair, deceptive, or abusive … Continue reading “New Regulations on the Horizon from the Consumer Financial Protection Bureau”

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PRC Client Relations Manager Published in AAHAM Journal Monday, April 8th, 2013

PRC Client Relations Manager Published Professional Recovery Consultants is proud of our Client Relations Manager, John Cook, whose article was published in the Winter 2013 issue of The Journal of Healthcare Administrative Management. The article, Pre-Encounter, A Mission to Success, outlines the discussions of pre-admission processes. The article highlights beneficial practices and explains which pre-encounter … Continue reading “PRC Client Relations Manager Published in AAHAM Journal”

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Participation in the Community Friday, January 21st, 2011

Business supporting local community has always been important to PRC. This year our employees showed an even stronger commitment to helping those less fortunate.

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Ask Doctor Debt Thursday, October 21st, 2010

While there are debt collectors who do not follow the laws and regulations or operate too much in the grey area, most consumers are actually confused and frustrated about the laws that were actually enacted to protect the consumer.

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How to Select a Collection Agency Wednesday, August 11th, 2010

Sooner or later within your company’s customer base, someone – whether a long time customer or a new client – is not going to pay a bill. Driven by the difficult economy, more businesses are turning to professional collection agencies to address increases in delinquencies.

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