When customers complain about collections, they often turn to social media. What causes complaints and what can you do to stop them?
AR management is a challenging job. As collectors, we do our fair share of following up with people about past-due bills, so here are our top 6 tips.
Our Chief Client Officer shares his efforts to be more intentional this year, along with the foundations that have guided his journey toward excellence.
For smaller municipalities or county governments, it’s a challenge to implement new processes and procedures for smooth revenue collection.
LaSalle Capital, a leading private equity firm, recently completed a strategic investment in PRC.
The Revenue Cycle begins at patient access. PRC realized the need for true patient engagement and education and is offering a new pre-service solution.
PRC is proud to announce it has been selected as one of the Best Places to Work in Collections in […]
This committee focuses on Charitable Outreach and Community Responsibility in and around our Durham, North Carolina office.
With help from our marketing agency, our team presented a session at the ACA International Southeast Regional Conference in April.
At PRC, we strive to maintain best practices — those required by law, of course, but also in terms of the top ethical standards in our field.
Collecting payment from people is generally the same. But healthcare collection is a little bit different. Here are some tips for handling those situations.
Keeping team members motivated in collections and other challenging work environments is something we think about often. One thing we’re trying now: gamification.