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Blog & News

Thank You from PRC! Tuesday, November 21st, 2017

At this time of year the concept of giving thanks for who and what we have seems to have new meaning, new focus.

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ACA Seattle: Takeaways for PRC Clients Monday, August 21st, 2017

Virtual reality payment negotiations? Yes, coming someday to your company’s collection department! At least, that’s one thing we previewed at this year’s ACA International Convention and Expo in Seattle.

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What to Expect in Collections in 2017 Monday, December 5th, 2016

Things are always changing in the collections industry. If your collections department is planning ahead for 2017, here are some federal and state legislative items to keep in mind.

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PRC is Thankful This Year Tuesday, November 15th, 2016

Thinking it would be nice and somewhat therapeutic, I decided to write about what I am thankful for from a personal and professional perspective and share it with you.

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How to Teach the Hospital Front Desk to Ask for Payment Thursday, March 24th, 2016

Hospital managers are doing everything they can to reduce accounts receivable and increase cash flow, necessary measures to keep hospitals in business to continue providing care. That’s why it’s crucial to teach the hospital front desk to ask for payment.

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5 Myths about Debt Collectors Tuesday, March 8th, 2016

Debt collectors are often seen as mean people, threatening you with all sorts of things in order to get you to pay your late bill. There are a lot of jokes about us, but here are five truths you should know.

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The Three Stages of a Debtor Tuesday, January 5th, 2016

The three stages of a debtor: Watch for these red flags so you know when your customer is in trouble and your account may not get paid.

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The #1 Collection Employee Training Mistake and How to Fix It Tuesday, October 13th, 2015

If your hospital or business is struggling to receive payments in an effective manner, you may need to revisit the root of the problem: basic training with your employees. Do this to ensure employees have been given proper instruction on how to and what to communicate with patients.

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PRC Named “Best Places to Work in Collections” Wednesday, September 30th, 2015

Professional Recovery Consultants is proud to announce it was recently selected as one of the Best Places to Work in Collections for 2015. PRC was given this honor by by insideARM, the leading independent news and information provider for the collections industry. This survey and award program was designed to identify, recognize and honor the … Continue reading “PRC Named “Best Places to Work in Collections””

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Hospital Cash Flow: Becoming Advocates Wednesday, August 12th, 2015

By John Cook As revenue cycle professionals we become frustrated with our inability to generate cash flow. ? How do we improve? ? A new perspective in our role is worth consideration. The patient must perceive us as advocates, champions, proponents who offer options and solutions. ? It all begins with us. Advocacy Tips

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How 501(r) Will Affect Your Nonprofit Hospital Wednesday, June 3rd, 2015

Lately, hospitals and collections agencies have been hearing a lot about Section 501(r). It’s a new section of the IRS code added by the Patient Protection and Affordable Care Act. Whom does it affect? The new requirements apply to 501(c)(3) organizations that operate one or more hospital facilities. Collection agencies aren’t affected, but it’s important … Continue reading “How 501(r) Will Affect Your Nonprofit Hospital”

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What’s the Answer, Today? Tuesday, April 14th, 2015

by John Cook, Chief Client Officer Over a year ago, with the publication of my e book, “The Six Million Dollar Question,” I posed the following On a scale of 0 to 10, how well do you communicate your patients’ payment responsibility?How would you answer that question, today? In talking with colleagues and clients about … Continue reading “What’s the Answer, Today?”

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What’s Ahead in 2015 Wednesday, December 10th, 2014

Looking Back on 2014. What’s Ahead in 2015? By: John Cook, Chief Client Officer I am a keeper of journals and notebooks to, hopefully, keep all of my workflow, schedule, notes and deadlines together. Around this time each year, I take time to review those notebooks, as I begin to plan for the new year. … Continue reading “What’s Ahead in 2015”

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Engage, Communicate, and Reach: Practical Tips for Patient Engagement Wednesday, October 8th, 2014

By: John Cook, Chief Client Officer, PRC, Inc. The Bottom Line Know what you want to accomplish in your patient encounter. Center on the resolution. Engage Greeting: The critical piece and the first impression A comfortable setting Meet people where they are. Everyone is different. Listen: Build boundaries as necessary. Clarify Communicate Their responsibility Your … Continue reading “Engage, Communicate, and Reach: Practical Tips for Patient Engagement”

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Healthcare Revenue Cycle Successes Wednesday, September 10th, 2014

In early May 2014, Revenue Cycle Professionals from across North Carolina met at Cone Health to network and discuss current issues. Many of the participants shared their healthcare revenue successes. Following is a synopsis of the discussion: 1. Providers are taking more opportunities to better communicate and inform their patient regarding patient responsibility. Financial counselors … Continue reading “Healthcare Revenue Cycle Successes”

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The Role of Patient Responsibility in Health Collections Wednesday, August 13th, 2014

By: John Cook, Chief Client Officer Healthcare providers are seeing increasing patient liabilities outside of the normal realm of self-pay accounts. Insured are facing higher deductibles, less coverage, and sometimes a larger balance after insurance has paid. I, for one, experienced shock when I received my first statement stating my responsibility. Some knowledge of what … Continue reading “The Role of Patient Responsibility in Health Collections”

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A Leader’s Commitment Wednesday, July 9th, 2014

By John Cook, Chief Client Officer A leader’s commitment: Faithfulness: Faithfulness is commitment to your job and role. I like to call it sticking to the mainspring. Punctuality: You expect your team to be on time; therefore, it is your responsibility to set the example. People may be waiting for an answer to a critical … Continue reading “A Leader’s Commitment”

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Healthcare Revenue: A Process Checklist Wednesday, June 11th, 2014

By: John Cook, Chief Client Officer The rapidly changing atmosphere in healthcare revenue cycle requires continual evaluation of current processes and discovery of where new processes need to be implemented. Here is what your colleagues and peers feel is critical, some defining questions to ask, and it serves as a valuable checklist: Is Pre-Encounter/Pre-Admission a … Continue reading “Healthcare Revenue: A Process Checklist”

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Using Technology to Comply With TCPA Rules – Part 2 Monday, May 19th, 2014

To ensure compliance with federal and state regulations governing when soliciting and collections calls can be placed, software like Right Party Contact can have limiters placed on each target consumer to ensure that calls aren’t placed within time windows where such activity could net censure. Because regulations can vary so widely from state to state, … Continue reading “Using Technology to Comply With TCPA Rules – Part 2”

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Using Technology to Comply With TCPA Rules – Part 1 Thursday, April 24th, 2014

Although much about the nature of the collections business has changed over the history of modern finance, process control and staff monitoring remain critical elements of the collections industry. Proper process control doesn’t just eliminate the possibility of suffering regulatory penalties for violations of laws such as the Telephone Consumer Protection Act of 1991 (TCPA)—it … Continue reading “Using Technology to Comply With TCPA Rules – Part 1”

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Lead from Everywhere Thursday, April 17th, 2014

You lead from everywhere … Engaging with your team, creating a firestorm of excitement. You lead from everywhere … Affirming, becoming an advocate for other’s success. You lead from everywhere … Influencing, making good things happen. We are not only called to be leaders, but it is expected of us. Responsible Accountable Accessible Doing the … Continue reading “Lead from Everywhere”

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New Regulations on the Horizon from the Consumer Financial Protection Bureau Friday, February 28th, 2014

The creation of the Consumer Financial Protection Bureau (CFPB) has changed the landscape for debt collection agencies in many ways since its inception. The CFPB has the authority to institute new rules in accordance with the Fair Debt Collection Practices Act of 1977 (FDCPA) as a means of preventing and penalizing unfair, deceptive, or abusive … Continue reading “New Regulations on the Horizon from the Consumer Financial Protection Bureau”

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PRC Client Relations Manager Published in AAHAM Journal Monday, April 8th, 2013

PRC Client Relations Manager Published Professional Recovery Consultants is proud of our Client Relations Manager, John Cook, whose article was published in the Winter 2013 issue of The Journal of Healthcare Administrative Management. The article, Pre-Encounter, A Mission to Success, outlines the discussions of pre-admission processes. The article highlights beneficial practices and explains which pre-encounter … Continue reading “PRC Client Relations Manager Published in AAHAM Journal”

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Supreme Court Ruling May Cut Down on Frivolous Collection Suits Monday, April 8th, 2013

Supreme Court Debt Collection Ruling The number of frivolous lawsuits against debt collectors may soon be on the decline, following a Supreme Court ruling last month. In February, the Supreme Court ruled on a case involving the Fair Debt Collection Practices Act. In the case, Marx vs. General Revenue Corp., the main question for the … Continue reading “Supreme Court Ruling May Cut Down on Frivolous Collection Suits”

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What Health Care Changes Mean for Your Collection Agency Friday, February 22nd, 2013

Health Care Changes Affect Debt Collection Some federal changes to health care regulations are affecting several industries, including, of course, health care providers.? But the agencies most affected aren’t providers — it’s their partners, such as collection agencies. The U.S. Department of Health and Human Services last month released what’s called the omnibus regulations package, … Continue reading “What Health Care Changes Mean for Your Collection Agency”

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Lessons from Sandy: Prepare Your Business for Disaster Thursday, December 13th, 2012

Disaster Proof Business Plan People in the northeastern U.S. are still recovering from Hurricane Sandy. Although we often hear about the residents and how they are affected, plenty of businesses are suffering from the lack of power and phones. Such a disaster can have a big financial impact on a business and its employees. Having … Continue reading “Lessons from Sandy: Prepare Your Business for Disaster”

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PRC Representatives Attend ACA Fly-In Wednesday, November 7th, 2012

Members of the Association of Credit and Collection Professionals (ACA International) gathered in Washington, D.C., Sept. 19 and 20 to meet with their elected representatives and help advocate for the association’s legislative and regulatory agenda. Members focused their messages on several critical issues facing the industry, including amending the Telephone Consumer Protection ACT; amending the … Continue reading “PRC Representatives Attend ACA Fly-In”

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The Highest Credit Card Delinquency Rates? Wednesday, October 3rd, 2012

Ever wonder which U.S. County has the highest credit card delinquency rate? The recent article from insideARM.com What U.S. Counties are the Most Behind on their Credit Cards?? has a fantastic interactive map showing credit card delinquency by county.? The data was sourced from the Federal Reserve Bank of New York’s Quarterly Report on Household … Continue reading “The Highest Credit Card Delinquency Rates?”

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A Good Relationship with Your Collection Agency Wednesday, October 3rd, 2012

Getting the most out of your delinquent accounts means maintaining a good relationship with your collection agency. Although this article, 5 Secrets to Successful Hospital, Healthcare Collection Agency Communication, is geared toward healthcare agencies, the five tips apply to all companies working with collection agencies. Most of the tips focus on what we agree is … Continue reading “A Good Relationship with Your Collection Agency”

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Leading the Leaders Tuesday, August 21st, 2012

I recently completed a two-year tenure as President of Carolina AAHAM (The American Association of Healthcare Administrative Management). This organization has provided networking and education to healthcare revenue cycle managers in North Carolina since 1982. I have been fortunate to be a part of this group of outstanding leaders since its inception. Serving as President … Continue reading “Leading the Leaders”

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New Legislation May Clarify Collectors’ Ability to Leave Voice Messages for Consumers Wednesday, April 25th, 2012

Debt Collection Legislation A few weeks ago, a bill was introduced in the US House of Representatives that would exempt debt collectors from liability when leaving voice messages for debtors. Legislation that currently exists on the subject has created more questions than it has answered. The court’s ruling from Foti v. NCO Financial Systems, Inc. … Continue reading “New Legislation May Clarify Collectors’ Ability to Leave Voice Messages for Consumers”

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Economic Impact of Third PArty Collections Wednesday, February 15th, 2012

The? Association of Credit and Collection Professionals (ACA International)? recently commissioned Ernst & Young to take a closer look at the economic impact that third party collectors have had. The results of the survey were released earlier this week, giving us a clearer depiction of collectors’ contributions at the national and state levels. A complete … Continue reading “Economic Impact of Third PArty Collections”

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Cease & Desist Orders Are Not As Beneficial To Consumers As They Might Think Wednesday, January 25th, 2012

First and foremost, we at PRC wish you all a happy and safe new year. In our continued goal to educate and improve our industry, we are highlighting the consequences of cease and desist letters actually have on debtors.? The following information comes from a recent article found on insideARM.com, submitted by Phillips and Cohen … Continue reading “Cease & Desist Orders Are Not As Beneficial To Consumers As They Might Think”

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Creditors Play an Unrecognized and Powerful Role in the Debt Collection Process Friday, December 2nd, 2011

While typically our blog posts contain original content, this recent article by Stephanie Eidelman on Forbes.com was too good not to share with our readers.? Stephanie Eidelman is publisher of insideARM.com, a website for accounts receivable management professionals.? She’s watched the media coverage of collectors, and the dynamic between creditors and collectors, unfold for over … Continue reading “Creditors Play an Unrecognized and Powerful Role in the Debt Collection Process”

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A New Era in Debt Collection Wednesday, July 6th, 2011

Now more than ever, the debt collection industry finds itself at a crossroads.? Next month, collectors will begin to be regulated by the newly formed Consumer Protection Agency (CPA). Previously, our industry was under the jurisdiction of the Federal Trade Commission (FTC). The FTC served the role of watchdog but never had the power to … Continue reading “A New Era in Debt Collection”

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Maintaining a Positive Attitude is Crucial for Success Wednesday, March 23rd, 2011

Henry Ford said “Whether you think you can or whether you think you can’t, you’re right.” We all understand this axiom and the value of a positive mental attitude. In the collection industry we hear “no” (and much worse) so consistently, that it can be quite challenging to maintain the positive attitude needed for success. … Continue reading “Maintaining a Positive Attitude is Crucial for Success”

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Debt Collector Complaints on the Rise – What’s the Real Story? Tuesday, November 23rd, 2010

I’ve noticed in recent months various media outlets featuring news and investigative journalist pieces about an increase in the number of complaints being filed against debt collectors and collection agencies. Just this morning as I completed my usual routine of getting dressed for work, I had the TV on cable news in the background where … Continue reading “Debt Collector Complaints on the Rise – What’s the Real Story?”

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Ask Doctor Debt Thursday, October 21st, 2010

Many consumers are confused as to why debt collectors behave as they do. Not a surprise. While there are debt collectors who do not follow the laws and regulations or operate too much in the grey area, most consumers are actually confused and frustrated about the laws that were actually enacted to protect the consumer. … Continue reading “Ask Doctor Debt”

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Creditors and Collection Agencies must work together Monday, August 30th, 2010

Raleigh NC Debt Collection Agencies Collection agencies are working on shrinking margins due to lower liquidation potential caused by many factors including increased or unclear regulation. No creditor wants to pay more in cost, because they are most likely working on smaller margins too. So what is the answer? Creditors and Collection Agencies have to … Continue reading “Creditors and Collection Agencies must work together”

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