- Keep that empathy, and assume clients want to pay. We stand by The Collector’s Pledge created by the ACA, which keeps our team positive on every call.
3 Collections Tips Unique to the Healthcare IndustryApril 2, 2019
Collecting payment from people who got behind on their bills is generally the same across most industries. But healthcare collection is a little bit different because of the reason people are seeking that service. Someone might carelessly run up credit card debt for things they don’t need, but no one asks to get sick or go to the hospital. Most of us spend a lot of time trying to avoid it! As humans, we empathize with people in this situation, but hospitals and doctor’s offices have to operate and keep payments coming. So here are some tips for handling collection in healthcare.