Treatment of Customers
Professional Recovery Consultants is one of the most effective, consumer-sensitive agencies in the industry. Our success has been built around the understanding that to be successful, our collectors must be effective salespeople, “selling” the debtor on the benefits of paying their bill. They must be problem solvers, and in many cases, must help the consumer find a way to resolve the debt. Our collectors must utilize non-alienating communication techniques to achieve payment, because if the collection process makes an enemy of your customer, payment is far less likely to be secured.
This has been our methodology since our inception, and it is exactly the type of approach that needs to be utilized in today’s economy, where maintaining positive relations with customers is more important than ever.
In July 2009, PRC adopted the ACA Collector’s Pledge. All (100%) of our employees have participated in this pledge and have signed personal commitments and pledge documents to signify their willingness to comply. The Collector’s Pledge is as follows:
I believe every person has worth as an individual.
I believe every person should be treated with dignity and respect.
I will make it my responsibility to help Consumers find ways to pay their debts.
I will be professional and ethical.
I will commit to honoring this Pledge.
By clearly explaining all the payment options and ramifications of non-payment to debtors, PRC’s firm but professional approach is far more likely to secure payment than the abrasive, hard-line approach employed by some agencies. We teach our collectors to approach each debtor professionally, treat them with dignity, and never lose sight of the purpose of the call: PAYMENT OF THE ACCOUNT.